Terms and conditions of use

Product Availability

Product availability on the website is based on harvests and stock arrivals. Since our produce is highly perishable and has short shelf life, product availability is very variable. While we make best efforts to make most produce available most times, seasonality affects availability.

In rare cases, we choose not to ship some products we may have put up for sale, based on quality checks at the time of shipment. At times, the products may not be fit for use and we decide to discard than ship. If a product you have ordered is thus unavailable, we cancel the specific product from your order and adjust the bill amount. If you have already paid for the product, the adjusted amount is refunded by the means of your payment or a voucher shall be issued for your use on your next order.

Product Guarantees

NaturePinks guarantees that the produce we deliver is grown and processed through organic methods. Our website clearly defines our materials and methods of cultivation and we abide by them.

We do not make claims that our produce has specific characteristics, inter alia taste, appearance, high nutrition values, keeping quality. Superiority in such traits may be incidental to our production practices but there is no way we can measure or certify such characteristics. Organic food sometimes contains an insect or worm and this is not considered abnormal.

All images on the website are for representational purposes. Though the images are from our own produce, the produce varies in each lot based on a number of factors.

Returns & Refunds

We make best efforts to provide produce of satisfactory quality. If for any reason, you are not satisfied with any of our produce, you may raise a product return request after logging into your account within 7 days of order. Please select the product you wish to return and provide details of the product and the reason for the return. Please have the product in its original form ready for our executive to pick up at a convenient time.

We review product return requests and accept requests as deemed reasonable by our product team. On acceptance, we offer a refund through the method of your payment or through a voucher that you may use on your future orders, within 15 working days of acceptance.

Privacy Policy

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all national laws and requirements for user privacy.

Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.